Happy Customers

In terms of the on-boarding function, it’s a legal requirement to have accurate and signed contracts for all our seafarers when they join a ship and for the duration of their employment. Filestream allows us to store all this information centrally so it’s available both at sea and onshore. Manning agents are a bit like third party recruitment agencies and we have a number in India, Italy, the Philippines, South Africa and the UK. They hire seafarers for us and rotate them onto the ships. So, they scan the majority of SEAs for us once contracts have been signed and email them to us. Filestream then automatically processes these documents.

I’d like to thank you for the support offered by Filestream since we invested in your document scanning and retrieval system two years ago. The simplicity of the scanning system, and the sophistication of the indexing has meant we were able to send 19 filing cabinets of company contracts into archive storage, whilst keeping access to all our vital contracts and other paperwork here in the building. The adaptable ‘permissions’ system also means all authorized personnel now have quick and easy access to this information on their desk-top.

We’ve also been impressed with the speed of you and your support team’s responses to queries, and the accuracy of the document scanning that we have outsourced to you. In particular I would like to thank you and your team for your help and support during our merger with another company – with the huge increase in documents requiring scanning – and the move to our new offices.

We needed a robust solution to index and store documentation which was easy for staff to use, flexible, secure, simple to integrate with other systems and offered good value for money. Filestream was chosen because it provided everything we wanted.

The investment in IT systems like File Stream enables us to (grow the business) easily while avoiding the recruitment of additional support staff which obviously reduces our operational cost structure… It doesn’t matter whether you are based at our Lowestoft HQ, locally at one of the care homes or our administrative centre in Sri Lanka, all employees have access to the same information – it’s a secure virtual environment without any physical boundaries.

I would certainly recommend Filestream. We’re not particularly technically minded people and the software is easy to use. Ultimately it comes down to good old fashioned customer service. Support has been first class. Filestream went above and beyond to help us and worked hard to integrate their software with our claims system.

I was looking to move to bigger premises because of all the files we hold: now I don’t have to. That has saved me £500 per month! Fantastic!! From the perspective of the office environment, there are no documents sitting in trays waiting to be filed away, all incoming post and documentation is simply scanned and assigned to a secure data retention system allowing all users to have their own relevant access. Who would go back to filing cabinets!

In 2003, with 15,000 supplier invoices and credit notes to process monthly and minimal storage space Anglia Farmers Limited needed a robust but flexible document management system. Filestream Ltd were keen to work with us to understand our particular needs and delivered a competitively priced product which performs extremely well. We are now processing 25,000 documents per month and currently (2009) Filestream is working with us to give our customers access to their documents over the Internet.

As a College with over 500 employees and 13,000 students, we were desperate to find an affordable electronic document archiving system. File Stream has met all of our requirements and more. It’s easy to use and a very stable piece of software. It has revolutionised the way that our Finance, Estates and Personnel departments work. We’re looking at ways in which we can fully tap into the facilities offered by this excellent program.

As a College with over 500 employees and 13,000 students, we were desperate to find an affordable electronic document archiving system. File Stream has met all of our requirements and more. It’s easy to use and a very stable piece of software. It has revolutionised the way that our Finance, Estates and Personnel departments work. We’re looking at ways in which we can fully tap into the facilities offered by this excellent program.