Support
Important Information for all our File Stream Customers
There has been a large increase in the number of ransomware attacks in recent months.
Please ask your IT to confirm they are performing daily backups of the Filestream images folder and all Filestream SQL databases.
Massive or complete loss of data can occur if backup procedures are not followed and checked frequently!
Subscription services now available
File Stream Clients
All File Stream Document Management clients with a current maintenance contract enjoy full support from 8:30am to 5:30pm UK time Monday-Friday with a 4 working hour response time.
Please log your support calls via email: support@filestreamsystems.co.uk
Call our Advanced Support Line on: +44 (0)118 989 3771
OfficioDm Pro Clients
New OfficioDM Pro clients enjoy one year of support from 8:30am to 5:30pm Monday-Friday UK time. Afterwards support is bought annually.
If you have a support package in place, then please:
Log your support calls via e-mail to – info@officiodm.com
For FAQs and other on-line support information for our Officio products, please click below.
Wish to buy support? Please e-mail info@officiodm.com or call us or call on: +44 (0)118 989 3771 to arrange this.
OfficioDm Clients
For FAQs and other on-line support information for OfficioDM please click below or email: info@officiodm.com with your query.
Email support for OfficioDM clients is £50 per year.
One off support calls for OfficioDM are charged at £25 per call.
