18,000 Seafarers from 80 nationalities.
20% Staff numbers expected to increase
11.5 Million guests last year
27,000 different documents were generated last year
August 9, 2017 – Filestream announces that Carnival UK has selected its electronic document management software to manage all seafarer employment agreements (SEAs) for crew working on its two famous cruise brands – Cunard Line and P & O Cruises.
With 11 ships combined, this totals around 18,000 seafarers from 80 nationalities, with staff numbers expected to increase 20% when P&O launches its biggest ship ever in 2020.
Carnival UK is a wholly owned subsidiary of Carnival Corporation & plc, the world’s largest cruise company carrying 48% of global cruise guests. Operating 102 ships through a portfolio of nine global, regional and national cruise brands, the company carried 11.5 million guests last year and achieved the most profitable year in its history with a net income of $2.8 billion¹.
Lynn Cossey, Carnival UK’s senior manager of vetting and compliance, says, ”In terms of the on-boarding function, it’s a legal requirement to have accurate and signed contracts for all our seafarers when they join a ship and for the duration of their employment. Filestream allows us to store all this information centrally so it’s available both at sea and onshore.”
This is crucial given Carnival UK employs so many people. Employment contracts are complex and varied – some are annual, others are fixed term based on the specific ship and voyage – and differ due to the employing entity and nationality of the individual.
Last year alone, 27,000 different documents were generated. The Filestream – based seafarer contract management system allows Carnival UK to meet the International Labour Organisation’s Maritime Labour Convention 2006 rules – now binding in international law – which sets out minimum working and living standards for all seafarers. It means that the business is also compliant when inspected by Port Authorities, Flag State Inspectors² or Carnival’s own internal auditors.
Filestream’s EDMS integrates with Carnival UK’s HR system called Mistral which is used to generate each SEA. This shows the dateof employment, terms and conditions, salary, entitlements and so on. This is emailed to each person, signed when they join the ship and then scanned so that a ‘wet’ signature can be shown.
Paul Warren, Carnival UK’s application analyst, explains,“ Each SEA has a barcode attached to it which is produced based on the person’s name, an employee ID generated in Mistral as well as other details. It’s unique to an individual. When an SEA is scanned and the document ingested, Filestream reads the barcode and then automatically saves it into the relevant personnel file with in the system.”
Filestream is accessed using a standard web browser by crew managers on board each ship – individuals who have the responsibility for checking crew documentation – as well as manning agents onshore.
Lynn Cossey explains, “Manning agents are a bit like third party recruitment agencies and we have a number in India, Italy, the Philippines, South Africa and the UK. They hire seafarers for us and rotate them onto the ships. So, they scan the majority of SEAs for us once contracts have been signed and email them to us. Filestream then automatically processes these documents.”
Filestream’s EDMS runs on Microsoft Windows Server with information stored centrally at Carnival UK’s data centre in Southampton. The system is set up so that each ship only has access to own seafarer data. Charles Hooker, Filestream’s managing director, says,“ Our EDMS is an essential and robust tool for Carnival UK. It means they can not only comply with legislation but effectively manage the volume of their contractual arrangements with employees given the fluid movement of seafarers on and off ships.”
² Carnival UK is registered with both the Marine & Coastguard Agency in the UK and the BSMA – The Bermuda Shipping and Maritime Authority.