Error Messages - Filestream

When attempting to OCR a document you may get this error message. This may have been caused by a recent Windows 10 update, you will need to delete a registry key in the Registry Editor.

On the pc(s) experiencing the problem follow these steps…
1. Go into ‘Services’ and stop the ‘Nuance Licensing Manager Service’
2. Open the Registry Editor (regedit). In the Registry Editor browse to the following path \HKEY_USERS\S-1-5-18\Software\Nuance\Licensing
3. Here there should be a key called LastCheck. Delete this key
4. Restart the ‘Nuance Licensing Manager Service’
5. Log back into File Stream and try OCR’ing something

27 July 2018

“Error: Root element is missing”

One of the settings xml files has become corrupt and needs to be deleted, after which File Stream will start up properly again and the file will get re-created automatically. Browse to the following Windows Folder location: C:\Users\User_Name\AppData\Local\FILEstream Ltd\FILEstream 4.x […]