Technical / Error Messages Archives - Filestream

With a new install, when connecting the client to the server for the first time it may fail. You will you need to allow access to the correct port though your firewall.

Alternatively, if you are getting an error regarding the underlying provider you will need to check the OfficioDM Pro service (see FAQ below).

5 February 2019

Why can’t I connect to the Server from the OfficioDM Pro client?

With a new install, when connecting the client to the server for the first time it may fail. You will you need to allow access to the correct port though your firewall. Alternatively, if you are getting an error regarding […]
18 September 2018

The underlying provider failed on Open.

The SQL service may not have started or needs restarting. Check services on the OfficioDM Pro server.
18 September 2018

How do I update OfficioDM Pro?

For a guide on updating OfficioDM Pro please click here. OfficioDM Pro Mobile App: The Mobile App should update automatically. Check your device application settings.
18 September 2018

How do I backup OfficioDM Pro?

For a guide on backing up OfficioDM Pro please click here. OfficioDM Pro SIRE Cloud: If you need to restore your OfficioDM Pro SIRE Cloud data, please contact us. For more information on our SIRE Cloud solution, click here.
20 October 2017

SQL install error 0x84be0bc2

Pre-existing installation of SQL may be causing conflict. Please contact us for more information, click here.
10 April 2017

SQL install error 0x85940001

Newer version of SQL present. Manually install SQL with correct instance and sa password.
10 April 2017

Windows missing MSVCP120.dll

Install x86 (English) version of the redistributable package, click here.
10 April 2017

What are the minimum specification requirements?

For a guide on the minimum requirements for both Single User and Pro, please click here.
10 April 2017

When downloading OfficioDM the download fails, why?

The download files can be quite large. Please make sure you are setup to allow large files to be downloaded.